Terms and conditions of sale
Last updated: 20 May 2026.
Draft pending legal review. The identifying details in brackets must be completed before publication.
1. General information
These terms govern the sale of products through hexilonlabs.com. By placing an order, the customer accepts these terms.
2. Nature of the products
All products are sold exclusively for in vitro research. They are not intended for human or veterinary consumption, nor for diagnostic, therapeutic or cosmetic use. The customer declares that they purchase the products for this purpose and that they are over 18.
3. Customer account
To place orders you must create an account and verify your email address. The customer is responsible for the confidentiality of their credentials and the accuracy of the data provided.
4. Orders
The customer selects the available products and variants and confirms the order. Each order receives a unique reference. Order confirmation does not imply final acceptance until payment is received.
5. Prices and taxes
Prices are shown in euros and include applicable VAT. Shipping costs are indicated before the order is confirmed. The tax breakdown appears in each order's detail.
6. Payment by SEPA transfer
Payment is made by SEPA bank transfer. When the order is confirmed, the IBAN, beneficiary and a unique reference — which must be included in the transfer description — are provided. The order is held for 7 days pending payment; if the transfer is not received within that period, the order is cancelled automatically and the stock becomes available again.
7. Order states and shipping
Once payment is verified, the order moves to preparation and is shipped to the address provided. Shipping is to mainland Spain. Delivery times are indicative and start from payment confirmation.
8. Cancellation
The customer may cancel their order while it is pending payment, from their account area. Once payment is confirmed, they must contact [CONTACT EMAIL].
9. Right of withdrawal
In accordance with consumer regulations, the right of withdrawal does not apply to sealed products that are not suitable for return for health protection or hygiene reasons once opened after delivery.
10. Liability
The customer is solely responsible for the use, handling, storage and disposal of the products in accordance with applicable regulations and good laboratory practice. The owner accepts no liability for any use other than in vitro research.
11. Store credit and referral programme
- What it is. Store credit is a promotional euro balance linked to your account. It can only be used as a discount on purchases in this store; it is not money, earns no interest, cannot be transferred to another account and cannot be exchanged for cash.
- How you earn it. When an order's payment is confirmed you receive a percentage of what you paid for the products (excluding shipping and any credit used), at the rate in force when the order was created (currently 3 %). If someone you invite with your personal link makes a first paid purchase reaching the minimum amount in force (currently €30), you receive a reward (currently €15). The invited person gets a welcome discount on their first order (currently 10 % off products).
- Limits. One reward per invited person; self-referrals and referrals sharing the account holder's shipping address are not eligible; there is a maximum number of rewards per calendar month (currently 10). We may void credit obtained fraudulently or abusively.
- Use. At checkout you can apply your credit down to a minimum amount payable (currently €1). The oldest credit is used first.
- Expiry. Each credit amount expires 12 months after it was granted if unused.
- Cancellations. If an order on which you used credit expires or is cancelled, the credit used returns to your account. If an order that generated credit (for you or for whoever invited you) is cancelled, that credit is withdrawn to the extent it has not been spent.
- Changes. We may change the programme's rates, amounts and conditions; changes apply to later orders and rewards and do not affect credit already granted.
12. Applicable law
These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals that apply under the relevant regulations.